Support and Maintenance for SAP S/4HANA Cloud

Give your SAP system in the cloud an evolving support service and consulting that helps you make the most of your S/4HANA Cloud.

At Xamai, we know that innovation is the key factor to excel in today's market.

That's why we offer a service that cares for and guides your innovation journey with extended and evolving support; called Xtended Care as well as consulting to help you maximize the tools that will help you innovate your processes in a cloud-based enterprise planning system like S/4HANA Cloud Public or Private.

Benefits

Provide continuity to your business

Encompassing mission-critical support, standard quality management applications, support with remote access, and global support with the manufacturer.

Protects your investment and ensures accelerated innovation.

We guide your business to innovate rapidly by configuring business solutions with SAP licensing experts.

Improve your Business Processes.

Through solution documentation, test optimization, business process monitoring, and technical quality control.

Reduction of Total Cost of Operation.

Since our service covers end-to-end operations solutions with SAP Activate methodology and SAP Cloud Application Services.

Why contract the Xtended Care service?

We are a certified and recognized Partner by SAP. (Partner Excellence 2024 for S/4HANA Cloud Public Edition), which supports our expertise and commitment to business innovation.
We transform your current processes into Innovative Processes: Leveraging acquired cloud resources and leveraging clean core methodologies, we pave the way for new functionalities for the benefit of your business.
Training and Education: We train your end users and system administrators in the new configured practices to maximize their adoption and effective use.
Level 1, 2, and 3, 4 Support: To help you resolve incidents.

Do you have questions about this Service?

Send us your data through our form so we can contact you.

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How does my company benefit from Xtended Care?

Our Extended Support service and our consulting to get the most out of your cloud enterprise planning system allows you to:

Innovate your processes with AI.

Whether by leveraging the business processes that SAP updates every 6 months or with custom developments, BTP your company can stay one step ahead of the competition.

Enjoy clean code

We ensure that your system is under conditions clean core that allow you to receive updates and improvements for your system.

Control in SAP subscription products

We take care that your subscription aligns with your needs and you don't have surprises due to incorrect usage, with FUEs being the most common.

ITIL Processes

The application of processes based on best practices will allow your company to have:

A better quality of IT services,
Reduce IT costs and
Increase user satisfaction with your SAP system

Frequently Asked Questions

What is the price of our Xtended Care service?

Our extended support and consulting service is managed by packaged hours (50 as a minimum and 300 as a maximum) with an investment of up to $4,250 USD per month.