SAP Maintenance (SAP Maintenance Plan)

How does the SAP maintenance plan work? What are the advantages and disadvantages of the procedure? Learn all the information

An unexpected software failure costs companies time and money and, in the worst case, can even lead to a temporary production standstill. This not only affects system performance but directly compromises the availability of equipment and impacts the value chain and productivity.

SAP Maintenance (The SAP maintenance plan that we offer at Xamai)

How does the SAP maintenance plan work? What are the advantages and disadvantages of the procedure? Learn all the information.

An unexpected software failure costs companies time and money and, in the worst case, can even lead to a temporary production standstill. This not only affects system performance but directly compromises the availability of equipment and impacts the value chain and productivity.

Every company knows that the above must be avoided at all costs, so a maintenance plan is always necessary to improve business health by preventing errors. It is better to prevent than to regret.

Something you should keep in mind is that maintenance should be carried out with the help of experts who will help you have perfect control. Don't risk your system with just any service provider!

At Xamai, we not only help to deploy a fully stable SAP maintenance plan according to your needs, we offer specialized 24/7 support, a Support Center certified by SAP and the best SLAs on the market, with 98% of tickets resolved on time.

The role of a good partner in SAP support

Although SAP provides direct support in extreme or highly complex cases, the majority of incidents are handled through the partner who works with the client for the implementation of their ERP.

This is where our services come in. At Xamai, we understand that the importance of effective support is closely related to the operability of the business. That's why we offer you:

• 24/7 support for any type of incident.
• SAP Certified Support Center, with highly trained personnel.
• Leading market SLAs, guaranteeing optimal response times.
• 98% of received tickets resolved promptly.

Types of incidents we resolve in our Support Center

We are here to serve you in any circumstance, and you should know that our team handles everything from simple inquiries to critical problems such as the following:

1. Process doubts or implementation of new requirements.
2. Errors that require a solution but do not interrupt other processes or activities.
3. Critical errors that stop operations and require immediate response.

With this, we guarantee that you will have total availability, control, and the productivity of your systems at all times! Without losing control or continuity of your business planning!

Functionalities offered in the SAP maintenance plan

Our experience allows us to offer you a complete SAP maintenance plan, a program tailored to your capabilities that offers the following options:

• Proactive and reactive incident support, paying special attention according to priorities and escalations.
• Software updates and new versions that will help you improve all business processes.
• Correction packages that will solve problems and legal adaptations.
• Remote access platform (RSP) whose purpose is to provide continuous monitoring of the integrity of databases and the system.
• Access to technical documentation, notes, and manuals.
• Consultation portals such as SAP Business One Community and official channels so that your company is always up to date.

Value-added services we offer at Xamai

Beyond the standard functions of the SAP maintenance plan, at Xamai we provide you with a better experience with exclusive benefits such as:

• Additional applications such as DB Protector and automatic exchange rate*.
• Specialized accounting and tax advice.
• Quarterly account statement for financial control.
• Remote technical sessions whenever a patch is released.
• Monthly webinars for continuous training.
• Access to the knowledge base with validated technical information.
• Free consulting hours in 3 of our 4 plans, to resolve specific needs.

*Subject to terms and conditions.

Benefits of continuous maintenance with SAP and Xamai.

Implementing and maintaining an updated SAP maintenance plan with the support of Xamai means you will have innovation and continuous improvement, being able to incorporate new functionalities and improvements in the software.

We also provide preventive support to minimize any type of interruptions in production and, in case of any, we have reactive support that allows us to intervene quickly in critical incidents.

The better your maintenance, you will notice a perfect reduction in costs, material waste and downtime in your tasks. The benefit is undoubtedly undeniable.

We are the option you need in SAP Predictive Maintenance and more.

The SAP maintenance plan is the investment you need for the construction of a pillar for asset management in the company.

At Xamai, we combine the power of SAP PM with specialized support, additional services and a service philosophy that ensures your business never stops.

Our experience, infrastructure and commitment make us the ideal partner to guarantee availability, profitability and optimization in all your processes.

Because at Xamai, we do more than maintain systems, we help keep your business moving.

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