What is SAP EWA?

Learn about this SAP support tool and its contribution to the continuous improvement of your company..

SAP Early Watch Alert (EWA) is a monitoring service for SAP customers, whose function is to monitor SAP ERP systems in the solutions landscape.

As we all know, everything that exists in this world requires general or critical maintenance to increase its survival, and in the case of SAP, this is no exception. In the presence of a problem due to an update, a failure in processes, etc., there will always be a service like EWA available for SAP HANA systems, SAP application server ABAP systems, SAP application server Java systems, among others.

How does EarlyWatch Alert help your company?

It is a fundamental tool that helps send essential results to SAP. This allows SAP to contact customers and provide support in case of critical problems. SAP EWA can be produced by SOLMAN, which is nothing more than Solution Manager.

Customers configure EWA for all productive managed systems connected and compatible in SAP Solution Manager, in order to access this important information from a central location.

SAP Solution Manager can also be used to adapt service level reports to your requirements, for example, by using customizable transactions and threshold values to trigger report creation.

The monitored sessions include application, database, hardware, and security, for which recommendations are provided to maintain the system according to SAP best practices.

Traffic light indicating attention priorities in SAP EWA

EWA is interpreted based on a traffic light that indicates us the points according to the attention priorities:

• RED: Immediate attention is required to resolve the recommended actions, as this can impact the system operation in the short term.
• YELLOW: Attention is required in the medium or long term to schedule the necessary activities in the best way. If not resolved, this traffic light may turn red and generate an impact on the operation.
• GREEN: This indicates that the reviewed items are within SAP best practices.

How to access the SAP EarlyWatch Alert Service report

The SAP EarlyWatch Alert and Message service is processed in SAP Focused Run, but does not display any service alert results.

The service result is published in SAP for Me as an SAP EarlyWatch Alert report or can be reviewed online in the SAP EarlyWatch Alert workspace.

SAP for Me offers the Service Messages application for customers to access and consult the document with the reports of the services provided by SAP.

If you have questions about SAP EWA or need detailed information on how to configure and use the application, or about a specific error, you can contact us and at Xamai we will give you all the answers you are looking for.