Do you know the power of process automation? Agility, efficiency and profitability for your business.

Learn the importance of process automation for the future of your business.

More and more, companies are turning to process automation as a powerful tool in their fight to boost competitiveness and profitability. In fact, according to a recent survey from Gartner to global industry leaders, 80% of respondents cited automation as one of their main business priorities and tactics for success. 

Definition of process automation

Process automation is defined as the use of software and technologies to automate business processes and functions in order to achieve defined organizational goals, such as producing a product, hiring and onboarding an employee, or providing customer service.

Process automation is a simpler and faster way to improve business efficiency and agility.

Business process automation (BPA) and digital transformation

Business process automation was initially a distinct aspect of the larger global area of business process management (BPM). BPA focused on improving back-end productivity by taking on repetitive and time-consuming tasks. Today, however, BPA is no longer simply a component of BPM; it has become the driving force behind it and a central cornerstone of any digital transformation journey.

Digital transformation – powered by technologies such as AI and machine learning – means that the scope and scalability of modern business process automation is almost limitless. Modern BPA solutions can now be integrated into back-end and front-end applications, optimizing processes from supply chains to HR, finance, customer service, and beyond.   

Examples of business process automation

Automation ensures that the business process is performed correctly every time by involving the right people, in the right order, taking into account the right information and within a specified timeframe.
While process automation priorities will vary from business to business, here are some areas that often benefit from process automation.  

Recruiting. 

Process automation tools can help optimize various hiring activities, including the ability to quickly and efficiently upload resumes and references, and quickly process evaluations, rejections, or follow-ups so you can find and attract the best talent for the job required.

Employee onboarding and training.

From record processing to compliance and training, process automation can help simplify employee onboarding tasks. This leads to faster development of an engaged and productive employee in the workplace.  

Payroll and compensation processes. 

Recent years have seen a significant increase in the number of gig workers and remote employees working in multiple regions. Automated processes can help companies optimize both regular payroll activities and payments to external contractors and vendors.  

Workforce scheduling.

It is difficult to manage employee schedules, especially in multiple locations and departments, as it requires multiple courses and training. The ability to synchronize time off requests and business trips between departments means that absences are covered, and HR and payroll teams can better automate administrative tasks.

 
Simpler and more consistent invoicing. 

While ideally invoice generation would be the responsibility of accounting departments, this is not always the case. Automated invoicing processes can help alleviate errors, accounting confusion, and even legal risks. 

Customer experience. 

In a competitive climate, it is easier for customers to express dissatisfaction if they experience discomfort and delays in their experience with purchased products. Process automation helps create a more personalized customer experience and quickly and accurately route customers through process flows. 

Regulatory and compliance tasks.

It is essential that a variety of business processes adhere to regulatory and compliance requirements. Process automation solutions record files and leave a visible data trail with cookie consent, making it easier to monitor all fields and review these activities and events in real time.

For example, before maintenance teams have access to the power plant's operation, managers can confirm that all potentially hazardous systems have been successfully completed and the necessary shutdown safety protocols have been recorded. 

This not only ensures compliance with all regulations, but also allows for more optimal safety in operations, also knowing how to manage risks so that greater confidence can be provided to all parties involved.