Support and Maintenance for SAP Business One
At Xamai, we don't just solve problems; we become the strategic ally that ensures your SAP Business One system never stops.
What is our Support and Maintenance Service for SAP Business One?
It is a comprehensive ecosystem of technical functional We signed the assistance designed to optimize your investment in SAP Business One.
We combine immediate incident resolution with a proactive strategy so that your system evolves at the pace of your business.
Do you have questions about our Support and Maintenance for SAP Business One?
Send us your data through our form so we can contact you and talk about your company's needs and how our Support and Maintenance service can help you.
Types of Support for SAP B1
Proactive Service (Prevention)
We perform technical assessments, minor configurations (less than 24 hours), training courses, and planned hour schemes to avoid bottlenecks.
Reactive Service (Correction)
Immediate response to failures in both the SAP Business One core and your complementary applications.
Features of Our Support and Maintenance
Ticket Management under SLA
Management based on impact and priority levels with clear evidence.
Consultative Support
You are not a ticket number; you have an expert consultant guiding you.
Continuous Training
Access to manuals, technical notes, infographics, and monthly live sessions.
Technical Maintenance
Assessments for On-Premise environments and system updates.
Manufacturer Level Support
Direct connection with SAP for root cause incidents.
24/7 Watch
Full availability for critical incidents where the system stops.
Benefits for Your Company
Operational Continuity:
We minimize downtime thanks to our priority management.
Data-Driven Decision Making
Receive quarterly statistical reports on ticket volume, SLA compliance, and areas for improvement.
Personnel Evolution
Monthly feedback sessions to identify training needs and optimize tool usage.
Quality Guaranteed
We measure consultant proficiency, response times, and service attitude monthly through satisfaction surveys.
Do you have questions about this Service?
Send us your details so we can contact you.
Why Hire my Support and Maintenance for B1 with Xamai?
Our Added Values:
What sets us apart is not only what we do, but how we do it:
- Flexibility and Transparency: Tailored hourly packages that adapt to your budget and real needs, always justified by clear metrics.
- DVD Protector: An additional layer of security and backup for your operational peace of mind.
- Continuous Certification: Our team maintains up-to-date certifications in both SAP and third-party applications.
- Active Listening: Periodic sessions to understand your challenges and propose solutions before they become problems.
Our Recognitions
- Specialized support center in Mexico
- SAP Partner of excellence in Mexico
- 4 times best SAP partner in Mexico
- We are SAP Gold Partner in Mexico
- We are Silver Partner SAP in Spain
More Services We Offer for SAP B1 Support and Maintenance
Customization of reports and print formats.
Development of interfaces and Service Layer.
Automation of stock locks and business rules.
Specialized training for your team.
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